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Children and adults with disabilities will often have issues with their mobility, whether it be due to their physical or cognitive needs. For example, a child with autism may be unable to use public transport due to their sensory and behavioural needs. The following information details the services available both locally and nationally, to help individuals with disabilities to have access and mobility within their homes and communities.

National Help

Accessible Transport Team

Full of Life · A self-help group managed by parents of children with disabilities

The Accessible Transport Team can provide you with information and help about getting around, this includes information about blue and purple badges, parking bays, freedom passes and Taxicards for people with disabilities.

Accessible Transport Team
2nd Floor Pink Zone,
The Town Hall,
Hornton Street,
London W8 7NX

Tel: 020 7361 2390

Email: accessible.transport@rbkc.gov.uk

Disabled Parking

Blue Badge (NATIONAL)

Blue badge holders can park for free in pay-and-display and parking meter spaces with no time restrictions. If you have a blue badge you can park on single and double yellow lines for up to 3 hours as long as there isn’t a loading ban and you aren’t creating an obstruction.

You are eligible for a Blue Badge if:

  • You are registered as blind
  • You receive the higher rate of the mobility component of DLA
  • Or if you have been awarded 8 points or more in the 'moving around' activity of personal independence payment (PIP)
  • You get war pensioners' mobility supplement.
  • You've received a lump sum benefit from the Armed Forces Compensation Scheme and you have been classed as having a substantial, permanent disability which affects your ability to walk

There are also special rules if you have a child under the age of three. You can get a Blue Badge if your child has a specific medical condition which means they:

  • must always be accompanied by bulky medical equipment which cannot be carried around with the child without great difficulty; and/or
  • need to be kept near a motor vehicle at all times so that they can, if necessary, be treated in the vehicle or quickly driven to a place where they can be treated.

If you do not meet these criteria but have difficulties moving around you may still be able to receive a blue badge based on the Local authority discretionary criteria.

However, in Kensington and Chelsea, Westminster, City of London and some areas of Camden there are more restrictions on where blue badge holders can park. In these areas different badges can be allocated for residents which allow them to park in more places than someone with just a blue badge.

Purple Badge (RBKC))

Due to the serious parking problems in central London, the Secretary of State for Transport decided when the national disabled parking scheme was introduced that the normal disabled parking concessions would not apply in:

  • The Royal Borough of Kensington and Chelsea
  • The City of Westminster
  • The City of London
  • Part of Camden south of Euston Road

Residents of the Royal Borough may apply for both the Blue and the Purple Badge. Applicants working or studying in the borough may only apply for the Purple Badge via RBKC.

For further information or to apply for your parking badges please contact:

Accessible Transport Team,
2nd Floor Pink Zone,
The Town Hall,
Hornton Street,
London W8 7NX

Tel: 020 7361 2390
Email: accessible.transport@rbkc.gov.uk

Local (London) Help

Accessible Transport Team

The Accessible Transport Team can provide you with information and help about getting around, this includes information about blue and purple badges, parking bays, freedom passes and Taxicards for people with disabilities.

Full of Life · A self-help group managed by parents of children with disabilities

Accessible Transport Team
2nd Floor Pink Zone,
The Town Hall,
Hornton Street,
London W8 7NX

Tel: 020 7361 2390

Email: accessible.transport@rbkc.gov.uk


The Inner London Wheelchair Service team consists of Occupational Therapists, Physiotherapists, Rehabilitation Engineers, and Specialist Administration. The service provides a specialist assessment for people who experience permanent difficulties with walking. If appropriate, it provides wheelchairs, buggies and/or postural equipment to increase independence and mobility. If mobility is limited they assist in supporting and maintaining good posture whilst in a wheelchair.

Full of Life · A self-help group managed by parents of children with disabilities


Central West London Wheelchair Services
306 Kensal Road,
W10 5BE

Tel: 020 8962 3939
Email: physio.appts@westminster-pct.nhs.uk


For repairs and maintenance contact Nottingham Rehabilitation Supplies NRS

4 McNicol Drive Park Royal
NW10 7AW

Tel: 0845 121 8111



Westway Community Transport provides essential transport for individuals and community groups who find it difficult to use public transport in Kensington & Chelsea and Westminster.

Services include:

  • K&C Community Car Scheme – low cost transport using volunteer drivers and wheel chair accessible cars
  • K&C Shopper Service – mini bus providing a door-to -door to service to a selection of shops within Kensington and Chelsea
  • Mobility Scooter Scheme
  • Westway Community Transport – providing mini buses for private use


Westway Community Transport,
240 Acklam Road,
London W10 5YG

Email: info@westwayct.org.uk
Tel: 020 8964 4928



This voluntary organization offers an information and advice service, including assistance with transport-related issues. It also provides volunteers to assist people who are unable to self-propel their wheelchairs. Wheelchair hire is also available.

Venue Guide

The venue guide has been designed as a directory for all action disability members to contribute to. Their aim is to produce a useful guide to venues within the Royal Borough of Kensington and Chelsea, giving you useful up to date information about different venues and helping you to discover new places within the area.



Action Disability Kensington & Chelsea
A Centre for Independent Living, The ADKC Centre, Whitstable House, Silchester Road, London W10 6SB

Tel 020 8960 8888
Email adkc@adkc.org.uk
Website www.adkc.org.uk

Motability Scheme (3+)

The Motability Scheme enables disabled people to lease a new car, scooter or powered wheelchair by exchanging their Government funded mobility allowance. If you receive either the Higher Rate Mobility Component of Disability Living Allowance, the Enhanced Rate of the Mobility Component of Personal Independence Payment, the War Pensioners’ Mobility Supplement or the Armed Forces Independence Payment you may be eligible to join the Motability Scheme.

There is no upper age limit. As long as you receive one of the allowances, you are eligible for the Scheme. Parents or guardians can order a car on behalf of a child aged three years and above, who is receiving Disability Living Allowance.

To lease a car through Motability, you must have at least 12 months’ award length remaining. Only the higher or enhanced rate of the mobility allowance is used.

For more information visit www.motability.co.uk or call 0300 456 4566.

Vehicle Tax Exemption

You can apply for exemption from paying vehicle tax if you receive the:

  • higher rate mobility component of Disability Living Allowance (DLA)
  • enhanced rate mobility component of Personal Independence Payment (PIP)
  • War Pensioner’s Mobility Supplement
  • Armed Forces Independence Payment (AFIP)

The vehicle must be registered in the disabled person’s name or their nominated driver’s name. It must only be used for the disabled person’s personal needs. It can’t be used by the nominated driver for their own personal use.

You claim the exemption when you apply for a tax disc.

Community and Public Transport

Freedom Passes

NB Children are applicable, however, the companion or parent/carer will have to pay the appropriate fare

Freedom passes allow free travel on London Transport Buses, Underground, Docklands Light Railway, the Tramlink and Rail Services in London and the rest of England.

There are two passes;

  • Older Persons Freedom Pass (those over aged 60 and over)
  • Disabled Persons Freedom Pass

You may be eligible for a Freedom Pass if you are:

  • Blind, or partially-sighted
  • Profoundly or severely deaf
  • Without speech
  • Have a disability, or have suffered an injury which makes walking more difficult
  • Have no arms, or have a long-term loss of the use of both arms
  • Have a learning disability
  • Have been refused a licence on the grounds of your disability

You can travel free at any time using your Freedom Pass on:

  • Buses in London showing the red roundel
  • Tube, tram, DLR, London Overground and TfL Rail - and take up to four under-11s with you for free

You can also travel free on local bus services, there are some concessions for national travel so check beforehand with the service you are going to use.


Royal Borough of Kensington and Chelsea

Accessible Transport ServicesTown Hall, Horton Street. London W8 7NX

Telephone: 020 7361 3120 or 020 7361 2390 Fax 020 7361 3764

Email accessible.transport@rbkc.gov.uk

website: www.londoncouncils.gov.uk/services/freedompass


Taxi Card

NB Children are applicable, however, the companion or parent/carer will have to pay the appropriate fare

The TaxiCard scheme is for people with serious mobility difficulties who find using public transport very difficult or impossible and it allows people to travel in designated licensed London radio taxis at a reduced rate.

You can qualify for the Taxicard scheme even if you have a freedom pass or use other mobility or door-to-door services.

You will automatically qualify for the Taxicard scheme if you:

  • Receive the Higher Rate Mobility Component of the Disability Living Allowance
  • Receive 8 points or more under the moving around activity of the Mobility Component of PIP>
  • Receive the War Pension Mobility Supplement
  • Are registered as Severely Sight Impaired/Blind (Being partially sighted does not allow automatic entry)

If you are not in one of the above categories you may still apply for the scheme if you have a disability or health condition that makes using public transport very difficult or impossible.

You may be asked to attend an interview with a mobility assessor.

If you wish to apply for a Taxicard please contact the Accessible Transport Team.


Accessible Transport Team, Room B152, The Town Hall, Hornton Street, London W8 7NX

Tel: 020 7361 2390 or 020 7361 3108 Fax: 020 7361 3764 Email: accessible.transport@rbkc.gov.uk

Website: www.londoncouncils.gov.uk



NB Children are applicable, however, the companion or parent/carer will have to pay the appropriate fare

Dial-a-Ride is a free door-to-door service for disabled people who can’t use buses, trains or the Tube.

You can use Dial-a-Ride for all sorts of journeys, making it easier to do things like go shopping, visit friends and family and to travel to other recreational activities.

You can’t use it to attend hospital appointments, to travel to and from work and from local authority day centres or for school transport as there are other services available for these purposes. Contact your GP, day centre manager or school administrator for details of help available for these journeys.

Dial-a-Ride is not for transport to and from work. Contact your local Job Centre for details of the Access to Work scheme if you need this type of journey.

To be eligible

To be eligible for Dial-a-Ride membership you must have a permanent or long-term disability which means you are unable, or virtually unable, to use mainstream public transport services some or all of the time.

You are automatically eligible for membership if you are:

  • A current member of Taxicard
  • Receive the Higher Rate Mobility Component of Disability Living Allowance
  • Registered blind
  • In receipt of Higher Rate Attendance Allowance

You may still be eligible for Dial-a-Ride if you do not have the following but may have to provide further evidence of your mobility problems.


Dial-a-Ride, Progress House, 5 Mandela Way, London SE1 5SS Tel: 0845 999 1 999

Transport for London (TFL)

Trains, Tubes, Bus, Trams, Overground, Cycling, Walking, River & Taxi

TFL provide some information regarding their accessibility to their services. Although their services are not accessible on all levels, it is possible to access some of their services.


TFL on 0203 054 5306 or email enquire@tfl.gov.uk

Transport for All (TFA)

TfA can help with all your general enquiries regarding accessible transport in London. This includes:

  • Service information
  • Complaints to transport companies
  • Appeals
  • Application assistance.

TFA have also recently published a comprehensive 48 booklet containing information, map, contact numbers and helpful tips about ALL of London’s Transport services and travel schemes.

For a free copy please contact them below:


Transport for All

336 Brixton Rd, London SW9 7AA

Tel: 020 7737 2339 Fax: 020 7737 2231

Email: contactus@transportforall.org.uk Website: www.transportforall.org.uk

Airports and Airtravel

All airport and airlines have a legal obligation to provide additional assistant for you to make your journey comfortable and without additional stress and at no extra charge. It is recommended that you contact your airline at least 48hrs before your flight in order for the team to make the necessary arrangements.By requesting special assistance airports will provide help with baggage, parking, checking-in, travelling throughout the airport and help during the flight. Most airports also have facilities to help those with a disability navigate the airport including accessible toilets, lifts, induction loop and reserved seating.

It is also advisable that you tell you tour operator and holiday resort well in advance about any special requirements during your visit.

City Airport

London City Airport provides services and assistance including:

  • Toilets adapted for disabled or incapacitated customer use on the main concourse, in the Departure Lounge and in International Arrivals.
  • Hearing point
  • Lift access from the concourse ground floor to the departures level, and from the departure pier to the apron for passenger boarding.
  • There are dedicated disabled car parking spaces within the Short Stay Car Park close to the terminal.
  • London City Airport has a dedicated team to help passengers with reduced mobility from the moment they arrive. This team have continuous training and the latest equipment to help make the passenger experience as smooth and trouble free as possible.


Customer Services Tel: 020 7646 0000/88


Gatwick Airport

For Special assistance click here

Heathrow Airport

For Special assistance click here

Luton Airport

For Special assistance click here

City Airport

For Special assistance click here

Stanstead Airport

For Special assistance click here

Mobility at Home

For help at home you may need an assessment, support and advice from an occupational therapist and social services.

Disabled Living Foundation (DLF)

DLF is a national charity that provides impartial advice, information and training on daily living aids. The charity offers services on a national and local scale for the general public, organisations and professionals. Below are some of their services:

  • Helpline – For help and advice on any daily living aids 0300 999 0004
  • Living made easy – free advice and information website on daily living livingmadeeasy.org.uk
  • Factsheets – General advice about things to consider when buying equipment.
  • AskSARA – Is an easy and simple interactive guide that could be useful if you are not sure what items might help you at home.
  • Services for Parents – services for parents and carers of disabled children and those who work with them.
  • DLF Data – The UK’s only comprehensive, impartial database of daily living equipment – There is a free trail available
  • Demonstration Centre – based in Hammersmith, enabling people to test equipment and aids.
  • Supplier Directory – Details of suppliers of daily living equipment that support our work through sponsored sections.
  • Moving & Handling People – An annual must-attend event for any manual handling specialist.

Contact us

Disabled Living Foundation
Unit 1, 34 Chatfield Road
London, SW11 3SE

Tel: 0207 289 6111

Email: info@dlf.org.uk


Whizz-Kidz provide mobility equipment to give kids the chance to be independent. They also run youth groups, wheelchair skills training, residential camps and work placements, allowing young disabled people to gain skills, make friends and become confident wheelchair users.

For more information:

4th floor
Portland House
Bressenden Place
T: 020 7233 6600
E: info@whizz-kidz.org.uk